Demographic characteristics;Reasons stated;Total
Total Persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;5,047,728
Total Persons;There was not a service available in the webpage;9.9
Total Persons;Lack of knowledge or ability;24.0
Total Persons;Concern about the protection and security of personal data;17.4
Total Persons;They do not have an electronic signature or certificate or have problems using them;19.0
Total Persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38.8
Total Persons;Other reasons;37.2
Sex: Male;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,613,506
Sex: Male;There was not a service available in the webpage;10.0
Sex: Male;Lack of knowledge or ability;21.5
Sex: Male;Concern about the protection and security of personal data;16.4
Sex: Male;They do not have an electronic signature or certificate or have problems using them;18.7
Sex: Male;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39.1
Sex: Male;Other reasons;39.7
Sex: Female;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,434,222
Sex: Female;There was not a service available in the webpage;9.8
Sex: Female;Lack of knowledge or ability;26.5
Sex: Female;Concern about the protection and security of personal data;18.4
Sex: Female;They do not have an electronic signature or certificate or have problems using them;19.4
Sex: Female;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38.5
Sex: Female;Other reasons;34.5
Age: 16 to 24 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;472,573
Age: 16 to 24 years old;There was not a service available in the webpage;15.4
Age: 16 to 24 years old;Lack of knowledge or ability;20.4
Age: 16 to 24 years old;Concern about the protection and security of personal data;15.1
Age: 16 to 24 years old;They do not have an electronic signature or certificate or have problems using them;13.6
Age: 16 to 24 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);23.5
Age: 16 to 24 years old;Other reasons;43.4
Age: 25 to 34 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;967,844
Age: 25 to 34 years old;There was not a service available in the webpage;16.2
Age: 25 to 34 years old;Lack of knowledge or ability;18.1
Age: 25 to 34 years old;Concern about the protection and security of personal data;24.5
Age: 25 to 34 years old;They do not have an electronic signature or certificate or have problems using them;25.1
Age: 25 to 34 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);24.9
Age: 25 to 34 years old;Other reasons;46.2
Age: 35 to 44 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,449,461
Age: 35 to 44 years old;There was not a service available in the webpage;7.4
Age: 35 to 44 years old;Lack of knowledge or ability;23.8
Age: 35 to 44 years old;Concern about the protection and security of personal data;16.0
Age: 35 to 44 years old;They do not have an electronic signature or certificate or have problems using them;25.0
Age: 35 to 44 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38.7
Age: 35 to 44 years old;Other reasons;35.6
Age: 45 to 54 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,173,619
Age: 45 to 54 years old;There was not a service available in the webpage;9.3
Age: 45 to 54 years old;Lack of knowledge or ability;26.1
Age: 45 to 54 years old;Concern about the protection and security of personal data;13.6
Age: 45 to 54 years old;They do not have an electronic signature or certificate or have problems using them;13.8
Age: 45 to 54 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);49.2
Age: 45 to 54 years old;Other reasons;34.9
Age: 55 to 64 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;672,145
Age: 55 to 64 years old;There was not a service available in the webpage;7.5
Age: 55 to 64 years old;Lack of knowledge or ability;27.7
Age: 55 to 64 years old;Concern about the protection and security of personal data;19.7
Age: 55 to 64 years old;They do not have an electronic signature or certificate or have problems using them;12.5
Age: 55 to 64 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);49.6
Age: 55 to 64 years old;Other reasons;28.7
Age: 65 to 74 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;312,086
Age: 65 to 74 years old;There was not a service available in the webpage;0.9
Age: 65 to 74 years old;Lack of knowledge or ability;32.1
Age: 65 to 74 years old;Concern about the protection and security of personal data;14.7
Age: 65 to 74 years old;They do not have an electronic signature or certificate or have problems using them;14.6
Age: 65 to 74 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);43.2
Age: 65 to 74 years old;Other reasons;34.3
Habitat: 100,000 inhabitants and over and provincial capitals;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,206,808
Habitat: 100,000 inhabitants and over and provincial capitals;There was not a service available in the webpage;11.3
Habitat: 100,000 inhabitants and over and provincial capitals;Lack of knowledge or ability;21.3
Habitat: 100,000 inhabitants and over and provincial capitals;Concern about the protection and security of personal data;15.9
Habitat: 100,000 inhabitants and over and provincial capitals;They do not have an electronic signature or certificate or have problems using them;19.9
Habitat: 100,000 inhabitants and over and provincial capitals;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);34.8
Habitat: 100,000 inhabitants and over and provincial capitals;Other reasons;38.5
Habitat: From 50,000 to fewer than 100,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;501,619
Habitat: From 50,000 to fewer than 100,000 inhabitants;There was not a service available in the webpage;11.9
Habitat: From 50,000 to fewer than 100,000 inhabitants;Lack of knowledge or ability;26.3
Habitat: From 50,000 to fewer than 100,000 inhabitants;Concern about the protection and security of personal data;18.5
Habitat: From 50,000 to fewer than 100,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;21.6
Habitat: From 50,000 to fewer than 100,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31.2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Other reasons;33.4
Habitat: From 20,000 to fewer than 50,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;807,052
Habitat: From 20,000 to fewer than 50,000 inhabitants;There was not a service available in the webpage;6.3
Habitat: From 20,000 to fewer than 50,000 inhabitants;Lack of knowledge or ability;24.8
Habitat: From 20,000 to fewer than 50,000 inhabitants;Concern about the protection and security of personal data;21.7
Habitat: From 20,000 to fewer than 50,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;17.7
Habitat: From 20,000 to fewer than 50,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);50.1
Habitat: From 20,000 to fewer than 50,000 inhabitants;Other reasons;35.3
Habitat: From 10,000 to fewer than 20,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;542,754
Habitat: From 10,000 to fewer than 20,000 inhabitants;There was not a service available in the webpage;5.8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Lack of knowledge or ability;29.8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Concern about the protection and security of personal data;14.9
Habitat: From 10,000 to fewer than 20,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;19.6
Habitat: From 10,000 to fewer than 20,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);43.8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Other reasons;33.1
Habitat: Less than 10,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;989,496
Habitat: Less than 10,000 inhabitants;There was not a service available in the webpage;10.8
Habitat: Less than 10,000 inhabitants;Lack of knowledge or ability;24.8
Habitat: Less than 10,000 inhabitants;Concern about the protection and security of personal data;17.9
Habitat: Less than 10,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;16.5
Habitat: Less than 10,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39.5
Habitat: Less than 10,000 inhabitants;Other reasons;40.0
Size of the household: Households with 1 member;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;281,477
Size of the household: Households with 1 member;There was not a service available in the webpage;9.4
Size of the household: Households with 1 member;Lack of knowledge or ability;26.7
Size of the household: Households with 1 member;Concern about the protection and security of personal data;22.4
Size of the household: Households with 1 member;They do not have an electronic signature or certificate or have problems using them;19.2
Size of the household: Households with 1 member;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33.1
Size of the household: Households with 1 member;Other reasons;49.3
Size of the household: Households with 2 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,234,714
Size of the household: Households with 2 members;There was not a service available in the webpage;9.8
Size of the household: Households with 2 members;Lack of knowledge or ability;24.6
Size of the household: Households with 2 members;Concern about the protection and security of personal data;17.9
Size of the household: Households with 2 members;They do not have an electronic signature or certificate or have problems using them;18.3
Size of the household: Households with 2 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);40.0
Size of the household: Households with 2 members;Other reasons;37.3
Size of the household: Households with 3 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,504,130
Size of the household: Households with 3 members;There was not a service available in the webpage;9.0
Size of the household: Households with 3 members;Lack of knowledge or ability;25.3
Size of the household: Households with 3 members;Concern about the protection and security of personal data;15.7
Size of the household: Households with 3 members;They do not have an electronic signature or certificate or have problems using them;16.4
Size of the household: Households with 3 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39.0
Size of the household: Households with 3 members;Other reasons;35.3
Size of the household: Households with 4 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,416,245
Size of the household: Households with 4 members;There was not a service available in the webpage;10.4
Size of the household: Households with 4 members;Lack of knowledge or ability;20.7
Size of the household: Households with 4 members;Concern about the protection and security of personal data;14.9
Size of the household: Households with 4 members;They do not have an electronic signature or certificate or have problems using them;21.4
Size of the household: Households with 4 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);41.0
Size of the household: Households with 4 members;Other reasons;33.8
Size of the household: Households with 5 or more members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;611,162
Size of the household: Households with 5 or more members;There was not a service available in the webpage;11.2
Size of the household: Households with 5 or more members;Lack of knowledge or ability;25.8
Size of the household: Households with 5 or more members;Concern about the protection and security of personal data;24.1
Size of the household: Households with 5 or more members;They do not have an electronic signature or certificate or have problems using them;21.3
Size of the household: Households with 5 or more members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33.6
Size of the household: Households with 5 or more members;Other reasons;44.0
Nationality: Spanish;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;4,401,920
Nationality: Spanish;There was not a service available in the webpage;9.6
Nationality: Spanish;Lack of knowledge or ability;22.2
Nationality: Spanish;Concern about the protection and security of personal data;16.1
Nationality: Spanish;They do not have an electronic signature or certificate or have problems using them;17.5
Nationality: Spanish;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);40.0
Nationality: Spanish;Other reasons;37.0
Nationality: Foreign;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;645,807
Nationality: Foreign;There was not a service available in the webpage;11.8
Nationality: Foreign;Lack of knowledge or ability;35.6
Nationality: Foreign;Concern about the protection and security of personal data;26.0
Nationality: Foreign;They do not have an electronic signature or certificate or have problems using them;29.2
Nationality: Foreign;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30.8
Nationality: Foreign;Other reasons;38.6