Activity grouping (except CNAE 56, 64-66 and 95.1);Main variables;Size of the enterprise;Total
Total Enterprises;G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;46.65
Total Enterprises;G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;42.25
Total Enterprises;G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;66.88
Total Enterprises;G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;79.60
Total Enterprises;G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;37.84
Total Enterprises;G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;34.88
Total Enterprises;G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;51.32
Total Enterprises;G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;60.72
Total Enterprises;G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;35.64
Total Enterprises;G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;32.63
Total Enterprises;G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;49.22
Total Enterprises;G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;59.33
Total Enterprises;G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;28.39
Total Enterprises;G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;25.58
Total Enterprises;G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;41.23
Total Enterprises;G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;49.97
1. Total Industry (CNAE 10-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;50.43
1. Total Industry (CNAE 10-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;43.42
1. Total Industry (CNAE 10-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;77.59
1. Total Industry (CNAE 10-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;90.00
1. Total Industry (CNAE 10-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;33.87
1. Total Industry (CNAE 10-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;29.48
1. Total Industry (CNAE 10-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;50.36
1. Total Industry (CNAE 10-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;61.46
1. Total Industry (CNAE 10-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;31.61
1. Total Industry (CNAE 10-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;27.30
1. Total Industry (CNAE 10-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;47.41
1. Total Industry (CNAE 10-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;60.63
1. Total Industry (CNAE 10-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;25.63
1. Total Industry (CNAE 10-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;21.76
1. Total Industry (CNAE 10-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;40.53
1. Total Industry (CNAE 10-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;48.34
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;45.46
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;39.59
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;73.51
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;84.79
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;30.95
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;27.47
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;47.64
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;53.44
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;27.18
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;23.67
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;43.60
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;52.58
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;24.07
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;21.01
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;37.90
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;49.77
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;60.48
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;50.86
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;87.24
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;94.18
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;40.25
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;32.43
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;60.45
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;75.35
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;38.87
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;31.45
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;57.40
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;75.35
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;32.45
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;25.16
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;51.24
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;65.45
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;51.55
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;46.08
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;81.03
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;91.69
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;28.31
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;25.26
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;44.03
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;56.35
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;27.29
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;24.23
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;43.03
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;55.30
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;19.00
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;16.09
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;34.43
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;42.78
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;52.51
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;44.51
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;79.44
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;94.21
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;38.64
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;34.23
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;53.48
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;61.73
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;36.97
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;32.76
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;50.58
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;61.32
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;30.23
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;26.68
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;44.26
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;39.09
1.5. Energy and water (CNAE 35-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;45.26
1.5. Energy and water (CNAE 35-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;38.33
1.5. Energy and water (CNAE 35-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;56.91
1.5. Energy and water (CNAE 35-39);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;83.30
1.5. Energy and water (CNAE 35-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;34.86
1.5. Energy and water (CNAE 35-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;31.73
1.5. Energy and water (CNAE 35-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;37.67
1.5. Energy and water (CNAE 35-39);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;59.92
1.5. Energy and water (CNAE 35-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;34.30
1.5. Energy and water (CNAE 35-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;31.73
1.5. Energy and water (CNAE 35-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;35.98
1.5. Energy and water (CNAE 35-39);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;56.85
1.5. Energy and water (CNAE 35-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;20.11
1.5. Energy and water (CNAE 35-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;17.24
1.5. Energy and water (CNAE 35-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;23.10
1.5. Energy and water (CNAE 35-39);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;41.89
2. Total Construction (CNAE 41-43);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;29.95
2. Total Construction (CNAE 41-43);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;28.03
2. Total Construction (CNAE 41-43);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;49.74
2. Total Construction (CNAE 41-43);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;87.79
2. Total Construction (CNAE 41-43);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;20.74
2. Total Construction (CNAE 41-43);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;19.71
2. Total Construction (CNAE 41-43);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;32.42
2. Total Construction (CNAE 41-43);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;43.39
2. Total Construction (CNAE 41-43);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;19.08
2. Total Construction (CNAE 41-43);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;18.14
2. Total Construction (CNAE 41-43);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;29.23
2. Total Construction (CNAE 41-43);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;43.39
2. Total Construction (CNAE 41-43);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;11.42
2. Total Construction (CNAE 41-43);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;10.43
2. Total Construction (CNAE 41-43);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;22.59
2. Total Construction (CNAE 41-43);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;32.19
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;48.63
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;45.21
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;63.23
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;74.24
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;43.33
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;40.91
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;53.75
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;61.38
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;41.03
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;38.46
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;52.19
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;59.64
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;33.32
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;30.92
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;43.51
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;51.77
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;57.35
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;54.58
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;73.15
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;83.94
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;49.44
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;47.77
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;59.18
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;64.41
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;46.40
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;44.50
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;57.55
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;62.96
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;40.88
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;39.17
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;50.53
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;58.25
3.2. Transport and storage (CNAE 49-53);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;39.09
3.2. Transport and storage (CNAE 49-53);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;35.05
3.2. Transport and storage (CNAE 49-53);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;56.32
3.2. Transport and storage (CNAE 49-53);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;69.98
3.2. Transport and storage (CNAE 49-53);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;27.65
3.2. Transport and storage (CNAE 49-53);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;23.68
3.2. Transport and storage (CNAE 49-53);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;46.29
3.2. Transport and storage (CNAE 49-53);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;46.91
3.2. Transport and storage (CNAE 49-53);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;26.41
3.2. Transport and storage (CNAE 49-53);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;22.32
3.2. Transport and storage (CNAE 49-53);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;45.76
3.2. Transport and storage (CNAE 49-53);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;45.25
3.2. Transport and storage (CNAE 49-53);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;17.51
3.2. Transport and storage (CNAE 49-53);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;14.16
3.2. Transport and storage (CNAE 49-53);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;32.84
3.2. Transport and storage (CNAE 49-53);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;36.52
3.3. Accommodation services (CNAE 55);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;45.46
3.3. Accommodation services (CNAE 55);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;40.06
3.3. Accommodation services (CNAE 55);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;62.83
3.3. Accommodation services (CNAE 55);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;72.97
3.3. Accommodation services (CNAE 55);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;48.89
3.3. Accommodation services (CNAE 55);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;45.60
3.3. Accommodation services (CNAE 55);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;59.41
3.3. Accommodation services (CNAE 55);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;66.24
3.3. Accommodation services (CNAE 55);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;43.40
3.3. Accommodation services (CNAE 55);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;39.71
3.3. Accommodation services (CNAE 55);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;55.31
3.3. Accommodation services (CNAE 55);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;62.08
3.3. Accommodation services (CNAE 55);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;41.01
3.3. Accommodation services (CNAE 55);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;37.36
3.3. Accommodation services (CNAE 55);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;52.38
3.3. Accommodation services (CNAE 55);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;62.22
3.4. Information and communications (CNAE 58-63);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;53.83
3.4. Information and communications (CNAE 58-63);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;48.83
3.4. Information and communications (CNAE 58-63);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;67.77
3.4. Information and communications (CNAE 58-63);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;80.16
3.4. Information and communications (CNAE 58-63);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;59.88
3.4. Information and communications (CNAE 58-63);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;57.36
3.4. Information and communications (CNAE 58-63);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;65.57
3.4. Information and communications (CNAE 58-63);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;78.54
3.4. Information and communications (CNAE 58-63);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;58.51
3.4. Information and communications (CNAE 58-63);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;56.01
3.4. Information and communications (CNAE 58-63);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;64.36
3.4. Information and communications (CNAE 58-63);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;76.20
3.4. Information and communications (CNAE 58-63);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;49.17
3.4. Information and communications (CNAE 58-63);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;46.94
3.4. Information and communications (CNAE 58-63);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;54.13
3.4. Information and communications (CNAE 58-63);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;65.93
3.5. Real estate activities (CNAE 68);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;44.22
3.5. Real estate activities (CNAE 68);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;43.10
3.5. Real estate activities (CNAE 68);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;51.23
3.5. Real estate activities (CNAE 68);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;75.38
3.5. Real estate activities (CNAE 68);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;46.89
3.5. Real estate activities (CNAE 68);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;44.91
3.5. Real estate activities (CNAE 68);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;63.01
3.5. Real estate activities (CNAE 68);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;83.96
3.5. Real estate activities (CNAE 68);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;45.48
3.5. Real estate activities (CNAE 68);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;43.35
3.5. Real estate activities (CNAE 68);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;63.01
3.5. Real estate activities (CNAE 68);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;83.96
3.5. Real estate activities (CNAE 68);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;30.60
3.5. Real estate activities (CNAE 68);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;27.73
3.5. Real estate activities (CNAE 68);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;56.25
3.5. Real estate activities (CNAE 68);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;73.27
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;49.48
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;44.65
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;72.05
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;81.11
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;44.00
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;40.42
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;60.45
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;68.91
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;42.23
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;38.57
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;58.76
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;68.91
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;30.20
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;26.69
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;46.83
3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;52.14
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;29.79
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;24.78
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;40.75
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;61.70
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;28.54
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;25.11
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;35.17
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;52.88
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;27.78
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;24.57
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;33.98
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;50.66
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;18.10
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;14.40
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;25.62
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;43.39
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;64.67
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;60.74
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;75.64
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;81.07
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;66.52
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;66.12
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;66.09
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;74.41
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.A % of employees who regularly telework at least 30% of their working hours per week;Total;65.95
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 10 to 49;65.84
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.A % of employees who regularly telework at least 30% of their working hours per week;From 50 to 249;64.94
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.A % of employees who regularly telework at least 30% of their working hours per week;250 or more;71.75
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;57.11
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;57.24
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;55.03
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;63.53