Population class;Demographic characteristics;Problemas compras;Total
Total persons who have used a computer in the last 12 months;Total Persons;Total;20,252,814
Total persons who have used a computer in the last 12 months;Total Persons;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.9
Total persons who have used a computer in the last 12 months;Total Persons;Technical failures on the website during ordering or payment;2.3
Total persons who have used a computer in the last 12 months;Total Persons;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Total Persons;Delays in delivery;5.2
Total persons who have used a computer in the last 12 months;Total Persons;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;Total Persons;Products or services ordered with defects or different from those ordered;3.4
Total persons who have used a computer in the last 12 months;Total Persons;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.1
Total persons who have used a computer in the last 12 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Total Persons;Other problems;1.9
Total persons who have used a computer in the last 12 months;Sex: Male;Total;10,226,405
Total persons who have used a computer in the last 12 months;Sex: Male;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.5
Total persons who have used a computer in the last 12 months;Sex: Male;Technical failures on the website during ordering or payment;2.1
Total persons who have used a computer in the last 12 months;Sex: Male;Difficulty finding information about warranties or other legal rights;1.8
Total persons who have used a computer in the last 12 months;Sex: Male;Delays in delivery;5.1
Total persons who have used a computer in the last 12 months;Sex: Male;Final costs higher than those indicated;1.3
Total persons who have used a computer in the last 12 months;Sex: Male;Products or services ordered with defects or different from those ordered;3.5
Total persons who have used a computer in the last 12 months;Sex: Male;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Total persons who have used a computer in the last 12 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;2.1
Total persons who have used a computer in the last 12 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Sex: Male;Other problems;1.9
Total persons who have used a computer in the last 12 months;Sex: Female;Total;10,026,409
Total persons who have used a computer in the last 12 months;Sex: Female;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.3
Total persons who have used a computer in the last 12 months;Sex: Female;Technical failures on the website during ordering or payment;2.6
Total persons who have used a computer in the last 12 months;Sex: Female;Difficulty finding information about warranties or other legal rights;2.1
Total persons who have used a computer in the last 12 months;Sex: Female;Delays in delivery;5.4
Total persons who have used a computer in the last 12 months;Sex: Female;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Sex: Female;Products or services ordered with defects or different from those ordered;3.3
Total persons who have used a computer in the last 12 months;Sex: Female;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.7
Total persons who have used a computer in the last 12 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;2.8
Total persons who have used a computer in the last 12 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Sex: Female;Other problems;1.9
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Total;2,943,645
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.1
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment;1.6
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;1.0
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Delays in delivery;4.8
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Final costs higher than those indicated;1.1
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;2.9
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;2.0
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;0.5
Total persons who have used a computer in the last 12 months;Age: 16 to 24 years old;Other problems;0.9
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Total;4,264,128
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;11.3
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment;2.8
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;2.6
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Delays in delivery;7.7
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Final costs higher than those indicated;2.3
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;4.2
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.5
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;2.7
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;1.6
Total persons who have used a computer in the last 12 months;Age: 25 to 34 years old;Other problems;2.8
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Total;5,277,804
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.0
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment;2.2
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;1.5
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Delays in delivery;5.4
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;3.3
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.0
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;2.6
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Age: 35 to 44 years old;Other problems;1.8
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Total;4,382,677
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.5
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment;2.5
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;2.2
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Delays in delivery;4.8
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;3.7
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.4
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;2.8
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Age: 45 to 54 years old;Other problems;2.0
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Total;2,546,548
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.5
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment;2.6
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;2.8
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Delays in delivery;3.1
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Final costs higher than those indicated;1.1
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;2.6
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.3
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;2.0
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Age: 55 to 64 years old;Other problems;1.4
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Total;838,013
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.7
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment;1.5
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;1.7
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Delays in delivery;1.8
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Final costs higher than those indicated;0.4
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;3.1
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.0
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;1.9
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;1.4
Total persons who have used a computer in the last 12 months;Age: 65 to 74 years old;Other problems;2.0
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;9,087,113
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.6
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment;3.2
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;2.2
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;5.7
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;3.9
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.6
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;2.0
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Total;2,577,673
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.9
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment;1.9
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;2.8
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;3.7
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;1.8
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;2.6
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.4
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3.1
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;1.6
Total persons who have used a computer in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;2.0
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Total;2,909,570
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.1
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment;1.8
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;1.1
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;4.9
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;2.9
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.2
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;2.3
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;1.5
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Total;2,127,415
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.0
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment;1.1
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;1.2
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;5.2
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;0.7
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;3.0
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.9
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;2.6
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;1.3
Total persons who have used a computer in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;1.6
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Total;3,551,044
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.4
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment;1.8
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;5.6
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;3.4
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;2.0
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;0.9
Total persons who have used a computer in the last 12 months;Habitat: Less than 10,000 inhabitants;Other problems;2.0
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Total;1,767,242
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;11.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment;3.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;2.9
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Delays in delivery;5.9
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;4.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.9
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;2.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;1.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 1 member;Other problems;2.9
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Total;4,621,899
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.5
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment;2.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;2.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Delays in delivery;4.3
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Final costs higher than those indicated;1.3
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;3.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;2.0
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 2 members;Other problems;2.0
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Total;6,034,518
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment;2.7
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;1.7
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Delays in delivery;5.4
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Final costs higher than those indicated;1.7
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;3.8
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.8
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;2.8
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 3 members;Other problems;2.0
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Total;6,168,460
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment;1.5
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;2.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Delays in delivery;5.4
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;3.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;2.4
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Size of the household: Households with 4 members;Other problems;1.5
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Total;1,660,695
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.9
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment;2.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;1.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Delays in delivery;6.1
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;0.4
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;3.0
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;0.8
Total persons who have used a computer in the last 12 months;Size of the household: Households with 5 or more members;Other problems;1.5
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Total;1,767,242
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;11.2
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Technical failures on the website during ordering or payment;3.6
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;2.9
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Delays in delivery;5.9
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;4.1
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.9
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;2.6
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;1.6
Total persons who have used a computer in the last 12 months;Type of household: Single-person household;Other problems;2.9
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Total;2,366,746
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.0
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment;2.5
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;1.8
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Delays in delivery;5.5
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Final costs higher than those indicated;1.1
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;3.8
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.4
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;3.0
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Type of household: Single parent living with a child;Other problems;1.2
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Total;2,907,649
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.0
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment;2.4
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Delays in delivery;3.9
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Final costs higher than those indicated;0.9
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;3.1
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.3
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;1.5
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Type of household: Couple living together without children;Other problems;2.0
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Total;11,327,823
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.6
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment;2.0
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;1.8
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Delays in delivery;5.3
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;3.4
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.0
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;2.7
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;Type of household: Couple living together with children;Other problems;1.8
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Total;1,883,353
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.3
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Technical failures on the website during ordering or payment;2.7
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;2.2
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Delays in delivery;5.8
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;3.0
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.1
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;2.1
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Type of household: Other type of household;Other problems;2.1
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Total;8,890,019
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.0
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment;2.0
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;1.7
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Delays in delivery;4.5
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;1.1
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;3.4
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;2.2
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;1.0
Total persons who have used a computer in the last 12 months;Cohabitation in couple: Living with your spouse;Other problems;1.9
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;2,434,059
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;11.0
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment;2.3
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;2.6
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;6.4
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;2.0
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;3.7
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.1
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;3.2
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;1.7
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;3.2
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Total;8,928,736
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.1
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment;2.7
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;5.7
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;3.3
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.5
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;1.6
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Total;18,389,300
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.7
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Technical failures on the website during ordering or payment;2.2
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Delays in delivery;5.1
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;3.5
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.1
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;1.0
Total persons who have used a computer in the last 12 months;Nationality: Spanish;Other problems;1.9
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Total;1,863,514
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;10.6
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Technical failures on the website during ordering or payment;3.3
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Delays in delivery;6.4
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Final costs higher than those indicated;2.4
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;2.3
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.2
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;2.6
Total persons who have used a computer in the last 12 months;Nationality: Foreign;Other problems;2.3
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Total;1,799,142
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Technical failures on the website during ordering or payment;26.4
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Difficulty finding information about warranties or other legal rights;22.3
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Delays in delivery;59.0
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Final costs higher than those indicated;16.4
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Products or services ordered with defects or different from those ordered;38.4
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);24.0
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;27.9
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;13.2
People who have had some problem when purchasing via the Internet in the last 12 months;Total Persons;Other problems;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Total;865,754
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Technical failures on the website during ordering or payment;24.5
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Difficulty finding information about warranties or other legal rights;21.7
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Delays in delivery;60.4
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Final costs higher than those indicated;15.2
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Products or services ordered with defects or different from those ordered;41.5
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);18.6
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;25.4
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;13.6
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Male;Other problems;22.8
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Total;933,388
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Technical failures on the website during ordering or payment;28.2
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Difficulty finding information about warranties or other legal rights;22.8
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Delays in delivery;57.6
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Final costs higher than those indicated;17.6
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Products or services ordered with defects or different from those ordered;35.5
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);29.0
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;30.2
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;12.7
People who have had some problem when purchasing via the Internet in the last 12 months;Sex: Female;Other problems;19.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Total;208,510
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment;23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;14.3
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Delays in delivery;68.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Final costs higher than those indicated;15.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;40.3
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;27.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;6.8
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 16 to 24 years old;Other problems;12.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Total;482,841
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment;24.6
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;22.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Delays in delivery;68.3
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Final costs higher than those indicated;20.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;36.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);22.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;24.0
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;14.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 25 to 34 years old;Other problems;25.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Total;477,495
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment;24.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;16.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Delays in delivery;59.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Final costs higher than those indicated;15.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;36.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);21.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;29.0
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;12.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 35 to 44 years old;Other problems;19.8
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Total;374,488
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment;29.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;26.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Delays in delivery;56.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Final costs higher than those indicated;16.4
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;43.8
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);27.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;32.8
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;14.6
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 45 to 54 years old;Other problems;24.0
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Total;191,633
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment;35.0
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;37.6
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Delays in delivery;40.7
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Final costs higher than those indicated;14.6
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;34.8
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);30.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;26.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;14.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 55 to 64 years old;Other problems;19.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Total;64,175
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment;19.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;21.9
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Delays in delivery;24.1
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Final costs higher than those indicated;5.3
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;40.4
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);13.5
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;25.2
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;18.4
People who have had some problem when purchasing via the Internet in the last 12 months;Age: 65 to 74 years old;Other problems;25.5
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;872,142
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment;33.0
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;22.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;59.3
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;16.6
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;40.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);26.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;26.4
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;11.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;20.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Total;204,829
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment;23.5
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;35.4
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;46.0
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;22.1
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;33.2
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);29.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;38.6
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;20.2
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;24.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Total;234,620
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment;22.0
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;13.6
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;60.3
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;18.4
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;35.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);15.4
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;28.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;14.2
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;19.1
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Total;190,680
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment;11.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;13.5
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;57.5
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;7.4
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;33.9
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);21.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;28.5
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;14.6
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;18.0
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Total;296,871
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment;21.7
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;23.8
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;66.8
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;16.2
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;40.1
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);20.1
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;23.8
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;10.3
People who have had some problem when purchasing via the Internet in the last 12 months;Habitat: Less than 10,000 inhabitants;Other problems;24.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Total;198,030
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment;32.4
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;25.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Delays in delivery;52.9
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Final costs higher than those indicated;13.7
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;36.5
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);26.2
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;14.3
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 1 member;Other problems;25.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Total;392,964
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment;30.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;25.7
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Delays in delivery;50.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Final costs higher than those indicated;14.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;38.2
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);18.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;24.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;13.3
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 2 members;Other problems;23.4
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Total;557,695
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment;29.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;18.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Delays in delivery;58.1
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Final costs higher than those indicated;18.9
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;40.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);29.9
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;30.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;12.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 3 members;Other problems;21.7
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Total;502,714
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment;18.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;25.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Delays in delivery;66.4
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Final costs higher than those indicated;19.5
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;38.1
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);22.5
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;29.7
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;14.4
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 4 members;Other problems;18.9
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Total;147,738
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment;23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;12.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Delays in delivery;69.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;4.8
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;33.5
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);17.6
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;28.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;9.0
People who have had some problem when purchasing via the Internet in the last 12 months;Size of the household: Households with 5 or more members;Other problems;17.1
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Total;198,030
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Technical failures on the website during ordering or payment;32.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;25.6
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Delays in delivery;52.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Final costs higher than those indicated;13.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;36.5
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);26.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;14.3
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single-person household;Other problems;25.8
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Total;212,906
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment;27.5
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;20.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Delays in delivery;61.1
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Final costs higher than those indicated;12.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;41.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);37.5
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;33.6
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;12.1
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Single parent living with a child;Other problems;12.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Total;232,796
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment;30.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;24.6
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Delays in delivery;48.3
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Final costs higher than those indicated;11.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;38.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);16.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;18.8
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;14.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together without children;Other problems;25.3
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Total;979,832
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment;23.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Delays in delivery;61.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Final costs higher than those indicated;18.8
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;39.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);22.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;30.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;12.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Couple living together with children;Other problems;21.0
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Total;175,579
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Technical failures on the website during ordering or payment;29.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;23.2
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Delays in delivery;61.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Final costs higher than those indicated;17.7
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;31.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);22.0
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;22.4
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;12.9
People who have had some problem when purchasing via the Internet in the last 12 months;Type of household: Other type of household;Other problems;22.9
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Total;714,476
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment;24.8
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;21.7
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Delays in delivery;56.0
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;14.3
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;42.8
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);22.6
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;27.5
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;12.9
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation in couple: Living with your spouse;Other problems;23.3
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;268,584
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;23.1
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;57.8
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;17.8
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;33.8
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);18.7
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;29.3
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;15.0
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;28.7
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Total;816,082
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment;29.4
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;22.4
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;61.9
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;17.9
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;36.0
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);26.9
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;27.6
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;12.7
People who have had some problem when purchasing via the Internet in the last 12 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;17.2
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Total;1,601,381
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Technical failures on the website during ordering or payment;25.8
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;22.7
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Delays in delivery;58.8
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Final costs higher than those indicated;15.7
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;40.5
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);24.4
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;28.4
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;11.7
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Spanish;Other problems;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Total;197,761
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Technical failures on the website during ordering or payment;31.4
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;18.4
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Delays in delivery;60.4
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Final costs higher than those indicated;22.9
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);20.7
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;23.5
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;24.9
People who have had some problem when purchasing via the Internet in the last 12 months;Nationality: Foreign;Other problems;21.4