Activity grouping (except CNAE 56, 64-66 and 95.1);Main variables;Size of the enterprise;Total
Total Enterprises;E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;51,71
Total Enterprises;E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;47,56
Total Enterprises;E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;70,89
Total Enterprises;E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;85,36
Total Enterprises;E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;41,77
Total Enterprises;E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;39,24
Total Enterprises;E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;53,03
Total Enterprises;E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;64,53
Total Enterprises;E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;95,98
Total Enterprises;E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;95,86
Total Enterprises;E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;96,26
Total Enterprises;E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;97,21
Total Enterprises;E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;74,59
Total Enterprises;E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;73,98
Total Enterprises;E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;76,21
Total Enterprises;E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;79,58
1. Total Industry (CNAE 10-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;57,13
1. Total Industry (CNAE 10-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;50,81
1. Total Industry (CNAE 10-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;82,21
1. Total Industry (CNAE 10-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;93,19
1. Total Industry (CNAE 10-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;38,42
1. Total Industry (CNAE 10-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;35,22
1. Total Industry (CNAE 10-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;49,86
1. Total Industry (CNAE 10-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;62,57
1. Total Industry (CNAE 10-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;95,65
1. Total Industry (CNAE 10-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;95,09
1. Total Industry (CNAE 10-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;97,44
1. Total Industry (CNAE 10-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;96,66
1. Total Industry (CNAE 10-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;73,24
1. Total Industry (CNAE 10-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;72,77
1. Total Industry (CNAE 10-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;74,15
1. Total Industry (CNAE 10-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;76,32
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;54,51
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;49,34
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;79,26
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;92,34
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;37,79
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;36,13
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;44,89
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;54,55
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;94,53
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;93,78
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;98,36
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;94,03
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;76,54
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;75,43
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;80,64
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;82,77
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;67,59
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;61,01
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;85,23
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;96,23
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;47,59
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;42,47
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;59,82
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;75,19
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;94,7
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;94,2
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;95,49
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;96,39
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;74,04
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;72,29
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;75,43
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;83,95
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;52,1
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;46,51
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;81,4
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;98,89
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;30,34
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;27,45
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;44,26
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;63,4
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;97,01
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;97,01
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;96,43
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;100
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;73,87
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;75,09
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;71,49
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;61,49
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;59,1
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;51,17
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;87,69
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;95,5
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;38,71
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;34,76
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;52,31
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;59,92
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;97,4
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;97,08
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;98,07
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;98,67
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;70,16
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;68,65
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;74,62
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;70,47
1.5. Energy and water (CNAE 35-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;55,24
1.5. Energy and water (CNAE 35-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;48,96
1.5. Energy and water (CNAE 35-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;70
1.5. Energy and water (CNAE 35-39);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;78,98
1.5. Energy and water (CNAE 35-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;43,07
1.5. Energy and water (CNAE 35-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;39,2
1.5. Energy and water (CNAE 35-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;50,76
1.5. Energy and water (CNAE 35-39);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;61,83
1.5. Energy and water (CNAE 35-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;95,56
1.5. Energy and water (CNAE 35-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;94,31
1.5. Energy and water (CNAE 35-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;98,91
1.5. Energy and water (CNAE 35-39);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;95,95
1.5. Energy and water (CNAE 35-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;61,11
1.5. Energy and water (CNAE 35-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;65,45
1.5. Energy and water (CNAE 35-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;46
1.5. Energy and water (CNAE 35-39);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;68,2
2. Total Construction (CNAE 41-43);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;32,91
2. Total Construction (CNAE 41-43);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;31,08
2. Total Construction (CNAE 41-43);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;48,9
2. Total Construction (CNAE 41-43);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;84,7
2. Total Construction (CNAE 41-43);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;22,71
2. Total Construction (CNAE 41-43);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;21,65
2. Total Construction (CNAE 41-43);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;32,29
2. Total Construction (CNAE 41-43);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;48,96
2. Total Construction (CNAE 41-43);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;93,52
2. Total Construction (CNAE 41-43);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;93,12
2. Total Construction (CNAE 41-43);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;95,7
2. Total Construction (CNAE 41-43);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;100
2. Total Construction (CNAE 41-43);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;53,67
2. Total Construction (CNAE 41-43);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;52,15
2. Total Construction (CNAE 41-43);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;63,98
2. Total Construction (CNAE 41-43);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;59,74
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;54,06
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;50,68
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;68,71
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;81,7
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;47,92
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;45,65
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;57,75
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;66,25
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;96,38
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;96,45
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;95,8
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;97,35
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;77,51
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;77,17
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;78,12
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;81,79
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;63,12
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;60,34
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;79,22
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;89,69
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;50,6
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;48,5
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;62,77
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;70,87
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;95,5
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;95,57
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;95,13
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;95,31
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;82,94
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;82,37
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;84,62
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;91,04
3.2. Transport and storage (CNAE 49-53);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;47,86
3.2. Transport and storage (CNAE 49-53);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;43,28
3.2. Transport and storage (CNAE 49-53);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;69,29
3.2. Transport and storage (CNAE 49-53);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;77,8
3.2. Transport and storage (CNAE 49-53);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;35,06
3.2. Transport and storage (CNAE 49-53);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;32,43
3.2. Transport and storage (CNAE 49-53);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;47,25
3.2. Transport and storage (CNAE 49-53);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;52,85
3.2. Transport and storage (CNAE 49-53);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;96,65
3.2. Transport and storage (CNAE 49-53);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;96,36
3.2. Transport and storage (CNAE 49-53);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;97,67
3.2. Transport and storage (CNAE 49-53);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;97,48
3.2. Transport and storage (CNAE 49-53);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;62,78
3.2. Transport and storage (CNAE 49-53);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;61,9
3.2. Transport and storage (CNAE 49-53);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;62,98
3.2. Transport and storage (CNAE 49-53);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;78,21
3.3. Accommodation services (CNAE 55);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;45,26
3.3. Accommodation services (CNAE 55);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;42,58
3.3. Accommodation services (CNAE 55);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;54,37
3.3. Accommodation services (CNAE 55);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;75,84
3.3. Accommodation services (CNAE 55);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;56,13
3.3. Accommodation services (CNAE 55);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;53,8
3.3. Accommodation services (CNAE 55);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;65,93
3.3. Accommodation services (CNAE 55);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;68,88
3.3. Accommodation services (CNAE 55);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;89,42
3.3. Accommodation services (CNAE 55);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;90,33
3.3. Accommodation services (CNAE 55);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;84,48
3.3. Accommodation services (CNAE 55);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;98,11
3.3. Accommodation services (CNAE 55);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;86,38
3.3. Accommodation services (CNAE 55);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;84,91
3.3. Accommodation services (CNAE 55);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;91,53
3.3. Accommodation services (CNAE 55);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;91,75
3.4. Information and communications (CNAE 58-63);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;64,43
3.4. Information and communications (CNAE 58-63);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;61,08
3.4. Information and communications (CNAE 58-63);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;72,13
3.4. Information and communications (CNAE 58-63);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;91,06
3.4. Information and communications (CNAE 58-63);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;70,48
3.4. Information and communications (CNAE 58-63);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;68,78
3.4. Information and communications (CNAE 58-63);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;74,53
3.4. Information and communications (CNAE 58-63);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;83,36
3.4. Information and communications (CNAE 58-63);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;99,79
3.4. Information and communications (CNAE 58-63);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;99,82
3.4. Information and communications (CNAE 58-63);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;100
3.4. Information and communications (CNAE 58-63);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;98,55
3.4. Information and communications (CNAE 58-63);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;84,44
3.4. Information and communications (CNAE 58-63);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;85,85
3.4. Information and communications (CNAE 58-63);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;79,03
3.4. Information and communications (CNAE 58-63);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;83,92
3.5. Real estate activities (CNAE 68);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;53,06
3.5. Real estate activities (CNAE 68);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;52,69
3.5. Real estate activities (CNAE 68);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;52,44
3.5. Real estate activities (CNAE 68);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;100
3.5. Real estate activities (CNAE 68);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;44,27
3.5. Real estate activities (CNAE 68);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;42,54
3.5. Real estate activities (CNAE 68);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;63,59
3.5. Real estate activities (CNAE 68);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;84,56
3.5. Real estate activities (CNAE 68);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;99,12
3.5. Real estate activities (CNAE 68);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;99,15
3.5. Real estate activities (CNAE 68);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;100
3.5. Real estate activities (CNAE 68);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;91,7
3.5. Real estate activities (CNAE 68);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;79,15
3.5. Real estate activities (CNAE 68);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;79,71
3.5. Real estate activities (CNAE 68);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;70,39
3.5. Real estate activities (CNAE 68);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;100
3.6. Professional, scientific and technical activities (CNAE 69-75);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;54,72
3.6. Professional, scientific and technical activities (CNAE 69-75);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;49,62
3.6. Professional, scientific and technical activities (CNAE 69-75);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;79,98
3.6. Professional, scientific and technical activities (CNAE 69-75);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;89,05
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;49,19
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;46,43
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;62,2
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;70,35
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;99,05
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;99,27
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;97,91
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;99,13
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;64,78
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;61,34
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;78,23
3.6. Professional, scientific and technical activities (CNAE 69-75);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;77,33
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;32,19
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;26,52
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;45,52
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;68,15
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;36,44
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;33,96
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;40,63
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;57,45
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;96,41
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;96,27
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;96,24
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;97,93
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;73,61
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;76,6
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;63,9
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;71,03
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;Total;68,51
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 10 to 49;64,99
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;From 50 to 249;76,52
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.1 % of enterprises that had ERP tools to share information between different business areas of the company;250 or more;93,88
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);Total;70,01
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 10 to 49;67,41
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);From 50 to 249;77,47
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);250 or more;82,06
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);Total;99,65
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 10 to 49;99,6
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);From 50 to 249;100
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);250 or more;98,93
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);Total;84,39
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 10 to 49;87,26
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);From 50 to 249;75,46
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951);E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);250 or more;80,65