Main variables;Total
E.1 % of enterprises that had ERP tools to share information between different business areas of the company;9,71
E.2 % of enterprises with some software application to manage customer information within the company (CRM tools);10,42
E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1);90,73
E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);62,24