Population class;National Total;Autonomous Communities and Cities;Problems when purchasing;Total
Total Persons  (16 to 74 years old);National Total;;Total;35,236,585
Total Persons  (16 to 74 years old);National Total;;Some problem;26.1
Total Persons  (16 to 74 years old);National Total;;Technical failures on the website during ordering or payment, or it was difficult to use;9.0
Total Persons  (16 to 74 years old);National Total;;Difficulty finding information about warranties or other legal rights;8.3
Total Persons  (16 to 74 years old);National Total;;Delays in delivery;15.9
Total Persons  (16 to 74 years old);National Total;;Final costs higher than those indicated;2.7
Total Persons  (16 to 74 years old);National Total;;Products or services ordered with defects or different from those ordered;7.4
Total Persons  (16 to 74 years old);National Total;;Fraud-related issues;2.8
Total Persons  (16 to 74 years old);National Total;;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);National Total;;Foreign sellers who do not fulfill orders in Spain;3.1
Total Persons  (16 to 74 years old);National Total;;Other problems;2.3
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Total;6,367,970
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Some problem;25.1
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;8.6
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Difficulty finding information about warranties or other legal rights;8.0
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Delays in delivery;16.2
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Final costs higher than those indicated;2.8
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Products or services ordered with defects or different from those ordered;8.6
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Fraud-related issues;2.9
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Foreign sellers who do not fulfill orders in Spain;2.7
Total Persons  (16 to 74 years old);National Total;01 Andalucía;Other problems;2.7
Total Persons  (16 to 74 years old);National Total;02 Aragón;Total;958,307
Total Persons  (16 to 74 years old);National Total;02 Aragón;Some problem;28.8
Total Persons  (16 to 74 years old);National Total;02 Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;9.1
Total Persons  (16 to 74 years old);National Total;02 Aragón;Difficulty finding information about warranties or other legal rights;10.2
Total Persons  (16 to 74 years old);National Total;02 Aragón;Delays in delivery;18.0
Total Persons  (16 to 74 years old);National Total;02 Aragón;Final costs higher than those indicated;2.4
Total Persons  (16 to 74 years old);National Total;02 Aragón;Products or services ordered with defects or different from those ordered;9.4
Total Persons  (16 to 74 years old);National Total;02 Aragón;Fraud-related issues;2.5
Total Persons  (16 to 74 years old);National Total;02 Aragón;Difficult claims or compensation or without satisfactory response after the claim;4.2
Total Persons  (16 to 74 years old);National Total;02 Aragón;Foreign sellers who do not fulfill orders in Spain;3.2
Total Persons  (16 to 74 years old);National Total;02 Aragón;Other problems;1.6
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Total;756,307
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Some problem;24.3
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;9.0
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Difficulty finding information about warranties or other legal rights;6.9
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Delays in delivery;12.8
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Final costs higher than those indicated;2.7
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Products or services ordered with defects or different from those ordered;6.2
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Fraud-related issues;2.7
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;3.8
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;1.8
Total Persons  (16 to 74 years old);National Total;03 Asturias, Principado de;Other problems;2.6
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Total;933,756
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Some problem;27.7
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;8.9
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Difficulty finding information about warranties or other legal rights;7.6
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Delays in delivery;16.3
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Final costs higher than those indicated;4.4
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Products or services ordered with defects or different from those ordered;8.7
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Fraud-related issues;2.8
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;5.9
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Foreign sellers who do not fulfill orders in Spain;7.1
Total Persons  (16 to 74 years old);National Total;04 Balears, Illes;Other problems;4.6
Total Persons  (16 to 74 years old);National Total;05 Canarias;Total;1,761,669
Total Persons  (16 to 74 years old);National Total;05 Canarias;Some problem;22.8
Total Persons  (16 to 74 years old);National Total;05 Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;4.6
Total Persons  (16 to 74 years old);National Total;05 Canarias;Difficulty finding information about warranties or other legal rights;5.5
Total Persons  (16 to 74 years old);National Total;05 Canarias;Delays in delivery;17.6
Total Persons  (16 to 74 years old);National Total;05 Canarias;Final costs higher than those indicated;5.2
Total Persons  (16 to 74 years old);National Total;05 Canarias;Products or services ordered with defects or different from those ordered;4.2
Total Persons  (16 to 74 years old);National Total;05 Canarias;Fraud-related issues;2.0
Total Persons  (16 to 74 years old);National Total;05 Canarias;Difficult claims or compensation or without satisfactory response after the claim;3.2
Total Persons  (16 to 74 years old);National Total;05 Canarias;Foreign sellers who do not fulfill orders in Spain;9.9
Total Persons  (16 to 74 years old);National Total;05 Canarias;Other problems;4.4
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Total;438,109
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Some problem;23.1
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;9.8
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Difficulty finding information about warranties or other legal rights;7.2
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Delays in delivery;12.9
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Final costs higher than those indicated;2.0
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Products or services ordered with defects or different from those ordered;6.0
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Fraud-related issues;3.3
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Difficult claims or compensation or without satisfactory response after the claim;4.5
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Foreign sellers who do not fulfill orders in Spain;2.4
Total Persons  (16 to 74 years old);National Total;06 Cantabria;Other problems;2.2
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Total;1,733,373
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Some problem;22.5
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;7.9
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Difficulty finding information about warranties or other legal rights;7.6
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Delays in delivery;14.0
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Final costs higher than those indicated;1.2
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Products or services ordered with defects or different from those ordered;7.1
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Fraud-related issues;3.2
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;3.6
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Foreign sellers who do not fulfill orders in Spain;2.3
Total Persons  (16 to 74 years old);National Total;07 Castilla y León;Other problems;1.7
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Total;1,515,409
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Some problem;25.4
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;10.6
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Difficulty finding information about warranties or other legal rights;7.5
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Delays in delivery;17.0
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Final costs higher than those indicated;2.4
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Products or services ordered with defects or different from those ordered;7.0
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Fraud-related issues;2.0
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Difficult claims or compensation or without satisfactory response after the claim;4.9
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Foreign sellers who do not fulfill orders in Spain;2.5
Total Persons  (16 to 74 years old);National Total;08 Castilla - La Mancha;Other problems;3.9
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Total;5,664,787
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Some problem;28.2
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;9.0
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Difficulty finding information about warranties or other legal rights;8.8
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Delays in delivery;16.7
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Products or services ordered with defects or different from those ordered;8.7
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Fraud-related issues;2.9
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Difficult claims or compensation or without satisfactory response after the claim;3.8
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Foreign sellers who do not fulfill orders in Spain;3.2
Total Persons  (16 to 74 years old);National Total;09 Cataluña;Other problems;1.3
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Total;3,772,180
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Some problem;23.8
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;7.8
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;8.9
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Delays in delivery;13.7
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Final costs higher than those indicated;1.7
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Products or services ordered with defects or different from those ordered;5.3
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Fraud-related issues;1.9
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;4.5
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;2.1
Total Persons  (16 to 74 years old);National Total;10 Comunitat Valenciana;Other problems;1.5
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Total;784,284
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Some problem;22.8
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;7.5
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Difficulty finding information about warranties or other legal rights;6.0
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Delays in delivery;11.7
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Final costs higher than those indicated;1.3
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Products or services ordered with defects or different from those ordered;5.7
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Fraud-related issues;2.4
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Difficult claims or compensation or without satisfactory response after the claim;2.9
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Foreign sellers who do not fulfill orders in Spain;2.1
Total Persons  (16 to 74 years old);National Total;11 Extremadura;Other problems;1.1
Total Persons  (16 to 74 years old);National Total;12 Galicia;Total;1,978,271
Total Persons  (16 to 74 years old);National Total;12 Galicia;Some problem;26.9
Total Persons  (16 to 74 years old);National Total;12 Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;9.9
Total Persons  (16 to 74 years old);National Total;12 Galicia;Difficulty finding information about warranties or other legal rights;8.3
Total Persons  (16 to 74 years old);National Total;12 Galicia;Delays in delivery;15.9
Total Persons  (16 to 74 years old);National Total;12 Galicia;Final costs higher than those indicated;2.2
Total Persons  (16 to 74 years old);National Total;12 Galicia;Products or services ordered with defects or different from those ordered;5.8
Total Persons  (16 to 74 years old);National Total;12 Galicia;Fraud-related issues;3.8
Total Persons  (16 to 74 years old);National Total;12 Galicia;Difficult claims or compensation or without satisfactory response after the claim;5.0
Total Persons  (16 to 74 years old);National Total;12 Galicia;Foreign sellers who do not fulfill orders in Spain;2.4
Total Persons  (16 to 74 years old);National Total;12 Galicia;Other problems;1.9
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Total;5,021,326
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Some problem;29.9
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;12.2
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;9.5
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Delays in delivery;16.5
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Final costs higher than those indicated;3.5
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;7.6
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Fraud-related issues;3.4
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;4.9
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;2.1
Total Persons  (16 to 74 years old);National Total;13 Madrid, Comunidad de;Other problems;2.9
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Total;1,125,484
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Some problem;29.6
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;9.9
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Difficulty finding information about warranties or other legal rights;9.9
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Delays in delivery;20.3
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Final costs higher than those indicated;3.0
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Products or services ordered with defects or different from those ordered;9.9
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Fraud-related issues;5.0
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;6.3
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;4.7
Total Persons  (16 to 74 years old);National Total;14 Murcia, Región de;Other problems;2.0
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Total;480,526
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Some problem;21.7
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;7.2
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;7.1
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Delays in delivery;13.0
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Final costs higher than those indicated;2.1
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;8.2
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Fraud-related issues;3.0
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;3.7
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;1.4
Total Persons  (16 to 74 years old);National Total;15 Navarra, Comunidad Foral de;Other problems;2.0
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Total;1,593,729
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Some problem;22.4
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;8.3
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Difficulty finding information about warranties or other legal rights;7.7
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Delays in delivery;13.2
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Final costs higher than those indicated;1.8
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Products or services ordered with defects or different from those ordered;7.4
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Fraud-related issues;2.3
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Foreign sellers who do not fulfill orders in Spain;2.2
Total Persons  (16 to 74 years old);National Total;16 País Vasco;Other problems;1.3
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Total;231,821
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Some problem;18.8
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;5.4
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Difficulty finding information about warranties or other legal rights;4.9
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Delays in delivery;11.6
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Final costs higher than those indicated;1.8
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Products or services ordered with defects or different from those ordered;6.1
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Fraud-related issues;2.4
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;2.9
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Foreign sellers who do not fulfill orders in Spain;2.4
Total Persons  (16 to 74 years old);National Total;17 Rioja, La;Other problems;1.6
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Total;58,829
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Some problem;29.7
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;9.8
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Difficulty finding information about warranties or other legal rights;10.8
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Delays in delivery;27.9
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Final costs higher than those indicated;2.8
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Products or services ordered with defects or different from those ordered;2.2
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Fraud-related issues;2.9
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Difficult claims or compensation or without satisfactory response after the claim;7.3
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Foreign sellers who do not fulfill orders in Spain;0.9
Total Persons  (16 to 74 years old);National Total;18 Ceuta;Other problems;8.8
Total Persons  (16 to 74 years old);National Total;19 Melilla;Total;60,448
Total Persons  (16 to 74 years old);National Total;19 Melilla;Some problem;47.5
Total Persons  (16 to 74 years old);National Total;19 Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;9.6
Total Persons  (16 to 74 years old);National Total;19 Melilla;Difficulty finding information about warranties or other legal rights;19.8
Total Persons  (16 to 74 years old);National Total;19 Melilla;Delays in delivery;38.2
Total Persons  (16 to 74 years old);National Total;19 Melilla;Final costs higher than those indicated;6.0
Total Persons  (16 to 74 years old);National Total;19 Melilla;Products or services ordered with defects or different from those ordered;6.1
Total Persons  (16 to 74 years old);National Total;19 Melilla;Fraud-related issues;1.3
Total Persons  (16 to 74 years old);National Total;19 Melilla;Difficult claims or compensation or without satisfactory response after the claim;4.0
Total Persons  (16 to 74 years old);National Total;19 Melilla;Foreign sellers who do not fulfill orders in Spain;11.3
Total Persons  (16 to 74 years old);National Total;19 Melilla;Other problems;6.0
People that have made online purchases in the last 3 months;National Total;;Total;19,457,524
People that have made online purchases in the last 3 months;National Total;;Some problem;47.2
People that have made online purchases in the last 3 months;National Total;;Technical failures on the website during ordering or payment, or it was difficult to use;16.4
People that have made online purchases in the last 3 months;National Total;;Difficulty finding information about warranties or other legal rights;15.1
People that have made online purchases in the last 3 months;National Total;;Delays in delivery;28.7
People that have made online purchases in the last 3 months;National Total;;Final costs higher than those indicated;4.8
People that have made online purchases in the last 3 months;National Total;;Products or services ordered with defects or different from those ordered;13.4
People that have made online purchases in the last 3 months;National Total;;Fraud-related issues;5.2
People that have made online purchases in the last 3 months;National Total;;Difficult claims or compensation or without satisfactory response after the claim;7.7
People that have made online purchases in the last 3 months;National Total;;Foreign sellers who do not fulfill orders in Spain;5.5
People that have made online purchases in the last 3 months;National Total;;Other problems;4.2
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Total;3,383,543
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Some problem;47.3
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;16.2
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Difficulty finding information about warranties or other legal rights;15.1
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Delays in delivery;30.5
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Final costs higher than those indicated;5.2
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Products or services ordered with defects or different from those ordered;16.2
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Fraud-related issues;5.4
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Difficult claims or compensation or without satisfactory response after the claim;7.4
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Foreign sellers who do not fulfill orders in Spain;5.1
People that have made online purchases in the last 3 months;National Total;01 Andalucía;Other problems;5.1
People that have made online purchases in the last 3 months;National Total;02 Aragón;Total;535,088
People that have made online purchases in the last 3 months;National Total;02 Aragón;Some problem;51.5
People that have made online purchases in the last 3 months;National Total;02 Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;16.2
People that have made online purchases in the last 3 months;National Total;02 Aragón;Difficulty finding information about warranties or other legal rights;18.2
People that have made online purchases in the last 3 months;National Total;02 Aragón;Delays in delivery;32.3
People that have made online purchases in the last 3 months;National Total;02 Aragón;Final costs higher than those indicated;4.3
People that have made online purchases in the last 3 months;National Total;02 Aragón;Products or services ordered with defects or different from those ordered;16.9
People that have made online purchases in the last 3 months;National Total;02 Aragón;Fraud-related issues;4.5
People that have made online purchases in the last 3 months;National Total;02 Aragón;Difficult claims or compensation or without satisfactory response after the claim;7.6
People that have made online purchases in the last 3 months;National Total;02 Aragón;Foreign sellers who do not fulfill orders in Spain;5.7
People that have made online purchases in the last 3 months;National Total;02 Aragón;Other problems;2.9
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Total;406,567
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Some problem;45.1
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;16.8
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Difficulty finding information about warranties or other legal rights;12.7
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Delays in delivery;23.9
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Final costs higher than those indicated;5.1
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Products or services ordered with defects or different from those ordered;11.4
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Fraud-related issues;5.1
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;7.0
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;3.4
People that have made online purchases in the last 3 months;National Total;03 Asturias, Principado de;Other problems;4.8
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Total;517,404
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Some problem;50.0
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;16.1
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Difficulty finding information about warranties or other legal rights;13.8
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Delays in delivery;29.4
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Final costs higher than those indicated;7.9
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Products or services ordered with defects or different from those ordered;15.6
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Fraud-related issues;5.1
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;10.6
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Foreign sellers who do not fulfill orders in Spain;12.8
People that have made online purchases in the last 3 months;National Total;04 Balears, Illes;Other problems;8.3
People that have made online purchases in the last 3 months;National Total;05 Canarias;Total;642,785
People that have made online purchases in the last 3 months;National Total;05 Canarias;Some problem;62.4
People that have made online purchases in the last 3 months;National Total;05 Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;12.7
People that have made online purchases in the last 3 months;National Total;05 Canarias;Difficulty finding information about warranties or other legal rights;15.0
People that have made online purchases in the last 3 months;National Total;05 Canarias;Delays in delivery;48.1
People that have made online purchases in the last 3 months;National Total;05 Canarias;Final costs higher than those indicated;14.3
People that have made online purchases in the last 3 months;National Total;05 Canarias;Products or services ordered with defects or different from those ordered;11.5
People that have made online purchases in the last 3 months;National Total;05 Canarias;Fraud-related issues;5.4
People that have made online purchases in the last 3 months;National Total;05 Canarias;Difficult claims or compensation or without satisfactory response after the claim;8.8
People that have made online purchases in the last 3 months;National Total;05 Canarias;Foreign sellers who do not fulfill orders in Spain;27.0
People that have made online purchases in the last 3 months;National Total;05 Canarias;Other problems;12.0
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Total;245,419
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Some problem;41.1
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;17.4
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Difficulty finding information about warranties or other legal rights;12.9
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Delays in delivery;23.0
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Final costs higher than those indicated;3.6
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Products or services ordered with defects or different from those ordered;10.7
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Fraud-related issues;5.8
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Difficult claims or compensation or without satisfactory response after the claim;8.0
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Foreign sellers who do not fulfill orders in Spain;4.2
People that have made online purchases in the last 3 months;National Total;06 Cantabria;Other problems;3.8
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Total;936,994
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Some problem;41.7
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;14.6
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Difficulty finding information about warranties or other legal rights;14.1
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Delays in delivery;25.9
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Final costs higher than those indicated;2.2
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Products or services ordered with defects or different from those ordered;13.1
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Fraud-related issues;5.9
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;6.7
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Foreign sellers who do not fulfill orders in Spain;4.3
People that have made online purchases in the last 3 months;National Total;07 Castilla y León;Other problems;3.1
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Total;805,590
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Some problem;47.9
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;20.0
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Difficulty finding information about warranties or other legal rights;14.2
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Delays in delivery;32.1
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Final costs higher than those indicated;4.6
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Products or services ordered with defects or different from those ordered;13.2
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Fraud-related issues;3.8
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Difficult claims or compensation or without satisfactory response after the claim;9.2
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Foreign sellers who do not fulfill orders in Spain;4.6
People that have made online purchases in the last 3 months;National Total;08 Castilla - La Mancha;Other problems;7.3
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Total;3,380,921
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Some problem;47.3
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;15.0
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Difficulty finding information about warranties or other legal rights;14.7
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Delays in delivery;28.0
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Final costs higher than those indicated;4.2
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Products or services ordered with defects or different from those ordered;14.6
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Fraud-related issues;4.9
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Difficult claims or compensation or without satisfactory response after the claim;6.4
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Foreign sellers who do not fulfill orders in Spain;5.3
People that have made online purchases in the last 3 months;National Total;09 Cataluña;Other problems;2.2
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Total;2,103,178
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Some problem;42.7
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;14.1
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;16.0
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Delays in delivery;24.6
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Final costs higher than those indicated;3.1
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Products or services ordered with defects or different from those ordered;9.5
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Fraud-related issues;3.5
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;8.1
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;3.8
People that have made online purchases in the last 3 months;National Total;10 Comunitat Valenciana;Other problems;2.7
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Total;406,098
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Some problem;44.1
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;14.4
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Difficulty finding information about warranties or other legal rights;11.6
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Delays in delivery;22.7
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Final costs higher than those indicated;2.5
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Products or services ordered with defects or different from those ordered;11.0
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Fraud-related issues;4.6
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Difficult claims or compensation or without satisfactory response after the claim;5.5
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Foreign sellers who do not fulfill orders in Spain;4.0
People that have made online purchases in the last 3 months;National Total;11 Extremadura;Other problems;2.2
People that have made online purchases in the last 3 months;National Total;12 Galicia;Total;1,039,006
People that have made online purchases in the last 3 months;National Total;12 Galicia;Some problem;51.2
People that have made online purchases in the last 3 months;National Total;12 Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;18.8
People that have made online purchases in the last 3 months;National Total;12 Galicia;Difficulty finding information about warranties or other legal rights;15.8
People that have made online purchases in the last 3 months;National Total;12 Galicia;Delays in delivery;30.2
People that have made online purchases in the last 3 months;National Total;12 Galicia;Final costs higher than those indicated;4.2
People that have made online purchases in the last 3 months;National Total;12 Galicia;Products or services ordered with defects or different from those ordered;11.1
People that have made online purchases in the last 3 months;National Total;12 Galicia;Fraud-related issues;7.2
People that have made online purchases in the last 3 months;National Total;12 Galicia;Difficult claims or compensation or without satisfactory response after the claim;9.6
People that have made online purchases in the last 3 months;National Total;12 Galicia;Foreign sellers who do not fulfill orders in Spain;4.5
People that have made online purchases in the last 3 months;National Total;12 Galicia;Other problems;3.6
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Total;3,095,010
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Some problem;48.6
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;19.8
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;15.5
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Delays in delivery;26.8
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Final costs higher than those indicated;5.7
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;12.3
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Fraud-related issues;5.5
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;7.9
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;3.3
People that have made online purchases in the last 3 months;National Total;13 Madrid, Comunidad de;Other problems;4.8
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Total;598,238
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Some problem;55.6
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;18.5
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Difficulty finding information about warranties or other legal rights;18.7
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Delays in delivery;38.2
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Final costs higher than those indicated;5.7
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Products or services ordered with defects or different from those ordered;18.6
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Fraud-related issues;9.5
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;11.8
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;8.8
People that have made online purchases in the last 3 months;National Total;14 Murcia, Región de;Other problems;3.7
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Total;274,017
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Some problem;38.1
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;12.7
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;12.5
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Delays in delivery;22.8
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Final costs higher than those indicated;3.7
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;14.4
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Fraud-related issues;5.3
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;6.5
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;2.5
People that have made online purchases in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Other problems;3.5
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Total;907,285
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Some problem;39.3
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;14.6
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Difficulty finding information about warranties or other legal rights;13.4
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Delays in delivery;23.3
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Final costs higher than those indicated;3.2
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Products or services ordered with defects or different from those ordered;12.9
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Fraud-related issues;4.0
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Difficult claims or compensation or without satisfactory response after the claim;6.9
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Foreign sellers who do not fulfill orders in Spain;3.8
People that have made online purchases in the last 3 months;National Total;16 País Vasco;Other problems;2.3
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Total;119,394
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Some problem;36.5
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;10.4
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Difficulty finding information about warranties or other legal rights;9.6
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Delays in delivery;22.6
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Final costs higher than those indicated;3.6
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Products or services ordered with defects or different from those ordered;11.9
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Fraud-related issues;4.7
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;5.7
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Foreign sellers who do not fulfill orders in Spain;4.7
People that have made online purchases in the last 3 months;National Total;17 Rioja, La;Other problems;3.1
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Total;27,410
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Some problem;63.8
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;21.1
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Difficulty finding information about warranties or other legal rights;23.1
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Delays in delivery;59.9
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Final costs higher than those indicated;6.0
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Products or services ordered with defects or different from those ordered;4.6
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Fraud-related issues;6.3
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Difficult claims or compensation or without satisfactory response after the claim;15.7
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Foreign sellers who do not fulfill orders in Spain;2.0
People that have made online purchases in the last 3 months;National Total;18 Ceuta;Other problems;18.9
People that have made online purchases in the last 3 months;National Total;19 Melilla;Total;33,577
People that have made online purchases in the last 3 months;National Total;19 Melilla;Some problem;85.6
People that have made online purchases in the last 3 months;National Total;19 Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;17.3
People that have made online purchases in the last 3 months;National Total;19 Melilla;Difficulty finding information about warranties or other legal rights;35.7
People that have made online purchases in the last 3 months;National Total;19 Melilla;Delays in delivery;68.8
People that have made online purchases in the last 3 months;National Total;19 Melilla;Final costs higher than those indicated;10.8
People that have made online purchases in the last 3 months;National Total;19 Melilla;Products or services ordered with defects or different from those ordered;11.0
People that have made online purchases in the last 3 months;National Total;19 Melilla;Fraud-related issues;2.3
People that have made online purchases in the last 3 months;National Total;19 Melilla;Difficult claims or compensation or without satisfactory response after the claim;7.3
People that have made online purchases in the last 3 months;National Total;19 Melilla;Foreign sellers who do not fulfill orders in Spain;20.4
People that have made online purchases in the last 3 months;National Total;19 Melilla;Other problems;10.8
People who have had problems purchasing in the last 3 months;National Total;;Total;9,190,967
People who have had problems purchasing in the last 3 months;National Total;;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;;Technical failures on the website during ordering or payment, or it was difficult to use;34.6
People who have had problems purchasing in the last 3 months;National Total;;Difficulty finding information about warranties or other legal rights;31.9
People who have had problems purchasing in the last 3 months;National Total;;Delays in delivery;60.8
People who have had problems purchasing in the last 3 months;National Total;;Final costs higher than those indicated;10.2
People who have had problems purchasing in the last 3 months;National Total;;Products or services ordered with defects or different from those ordered;28.5
People who have had problems purchasing in the last 3 months;National Total;;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;National Total;;Difficult claims or compensation or without satisfactory response after the claim;16.4
People who have had problems purchasing in the last 3 months;National Total;;Foreign sellers who do not fulfill orders in Spain;11.7
People who have had problems purchasing in the last 3 months;National Total;;Other problems;8.9
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Total;1,598,922
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;34.4
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Difficulty finding information about warranties or other legal rights;32.0
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Delays in delivery;64.5
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Final costs higher than those indicated;11.1
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Products or services ordered with defects or different from those ordered;34.3
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Fraud-related issues;11.4
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Difficult claims or compensation or without satisfactory response after the claim;15.7
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Foreign sellers who do not fulfill orders in Spain;10.7
People who have had problems purchasing in the last 3 months;National Total;01 Andalucía;Other problems;10.9
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Total;275,666
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;31.5
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Difficulty finding information about warranties or other legal rights;35.4
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Delays in delivery;62.6
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Final costs higher than those indicated;8.4
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Products or services ordered with defects or different from those ordered;32.8
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Fraud-related issues;8.7
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Difficult claims or compensation or without satisfactory response after the claim;14.7
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Foreign sellers who do not fulfill orders in Spain;11.1
People who have had problems purchasing in the last 3 months;National Total;02 Aragón;Other problems;5.6
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Total;183,514
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;37.2
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Difficulty finding information about warranties or other legal rights;28.2
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Delays in delivery;52.8
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Final costs higher than those indicated;11.3
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Products or services ordered with defects or different from those ordered;25.3
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Fraud-related issues;11.3
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;15.5
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;7.6
People who have had problems purchasing in the last 3 months;National Total;03 Asturias, Principado de;Other problems;10.7
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Total;258,632
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;32.2
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Difficulty finding information about warranties or other legal rights;27.5
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Delays in delivery;58.9
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Final costs higher than those indicated;15.8
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Products or services ordered with defects or different from those ordered;31.3
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Fraud-related issues;10.2
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;21.2
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Foreign sellers who do not fulfill orders in Spain;25.5
People who have had problems purchasing in the last 3 months;National Total;04 Balears, Illes;Other problems;16.6
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Total;400,838
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;20.4
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Difficulty finding information about warranties or other legal rights;24.0
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Delays in delivery;77.2
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Final costs higher than those indicated;22.9
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Products or services ordered with defects or different from those ordered;18.4
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Fraud-related issues;8.6
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Difficult claims or compensation or without satisfactory response after the claim;14.1
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Foreign sellers who do not fulfill orders in Spain;43.3
People who have had problems purchasing in the last 3 months;National Total;05 Canarias;Other problems;19.2
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Total;100,987
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;42.3
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Difficulty finding information about warranties or other legal rights;31.3
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Delays in delivery;55.8
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Final costs higher than those indicated;8.7
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Products or services ordered with defects or different from those ordered;26.1
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Fraud-related issues;14.1
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Difficult claims or compensation or without satisfactory response after the claim;19.5
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Foreign sellers who do not fulfill orders in Spain;10.2
People who have had problems purchasing in the last 3 months;National Total;06 Cantabria;Other problems;9.3
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Total;390,527
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;35.0
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Difficulty finding information about warranties or other legal rights;33.8
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Delays in delivery;62.2
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Final costs higher than those indicated;5.3
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Products or services ordered with defects or different from those ordered;31.4
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Fraud-related issues;14.1
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;16.2
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Foreign sellers who do not fulfill orders in Spain;10.4
People who have had problems purchasing in the last 3 months;National Total;07 Castilla y León;Other problems;7.4
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Total;385,539
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;41.7
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Difficulty finding information about warranties or other legal rights;29.7
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Delays in delivery;67.0
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Final costs higher than those indicated;9.6
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Products or services ordered with defects or different from those ordered;27.5
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Fraud-related issues;8.0
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Difficult claims or compensation or without satisfactory response after the claim;19.3
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Foreign sellers who do not fulfill orders in Spain;9.6
People who have had problems purchasing in the last 3 months;National Total;08 Castilla - La Mancha;Other problems;15.2
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Total;1,598,867
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;31.7
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Difficulty finding information about warranties or other legal rights;31.1
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Delays in delivery;59.1
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Final costs higher than those indicated;8.8
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Products or services ordered with defects or different from those ordered;30.8
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Fraud-related issues;10.3
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Difficult claims or compensation or without satisfactory response after the claim;13.4
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Foreign sellers who do not fulfill orders in Spain;11.2
People who have had problems purchasing in the last 3 months;National Total;09 Cataluña;Other problems;4.7
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Total;898,946
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;32.9
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;37.5
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Delays in delivery;57.5
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Final costs higher than those indicated;7.2
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Products or services ordered with defects or different from those ordered;22.2
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Fraud-related issues;8.1
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;18.9
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;8.9
People who have had problems purchasing in the last 3 months;National Total;10 Comunitat Valenciana;Other problems;6.4
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Total;179,109
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;32.7
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Difficulty finding information about warranties or other legal rights;26.3
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Delays in delivery;51.4
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Final costs higher than those indicated;5.8
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Products or services ordered with defects or different from those ordered;24.9
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Fraud-related issues;10.5
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Difficult claims or compensation or without satisfactory response after the claim;12.6
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Foreign sellers who do not fulfill orders in Spain;9.1
People who have had problems purchasing in the last 3 months;National Total;11 Extremadura;Other problems;4.9
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Total;531,828
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;36.7
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Difficulty finding information about warranties or other legal rights;30.9
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Delays in delivery;59.0
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Final costs higher than those indicated;8.3
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Products or services ordered with defects or different from those ordered;21.7
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Fraud-related issues;14.0
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Difficult claims or compensation or without satisfactory response after the claim;18.7
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Foreign sellers who do not fulfill orders in Spain;8.8
People who have had problems purchasing in the last 3 months;National Total;12 Galicia;Other problems;7.1
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Total;1,503,650
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;40.8
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;31.8
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Delays in delivery;55.2
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Final costs higher than those indicated;11.7
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;25.3
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Fraud-related issues;11.2
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;16.2
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;6.9
People who have had problems purchasing in the last 3 months;National Total;13 Madrid, Comunidad de;Other problems;9.8
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Total;332,874
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;33.3
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Difficulty finding information about warranties or other legal rights;33.6
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Delays in delivery;68.7
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Final costs higher than those indicated;10.2
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Products or services ordered with defects or different from those ordered;33.4
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Fraud-related issues;17.0
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;21.2
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;15.8
People who have had problems purchasing in the last 3 months;National Total;14 Murcia, Región de;Other problems;6.6
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Total;104,443
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;33.3
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;32.8
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Delays in delivery;59.8
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Final costs higher than those indicated;9.7
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;37.7
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Fraud-related issues;14.0
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;17.1
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;6.6
People who have had problems purchasing in the last 3 months;National Total;15 Navarra, Comunidad Foral de;Other problems;9.1
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Total;356,795
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;37.2
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Difficulty finding information about warranties or other legal rights;34.2
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Delays in delivery;59.1
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Final costs higher than those indicated;8.0
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Products or services ordered with defects or different from those ordered;32.8
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Fraud-related issues;10.3
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Difficult claims or compensation or without satisfactory response after the claim;17.5
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Foreign sellers who do not fulfill orders in Spain;9.8
People who have had problems purchasing in the last 3 months;National Total;16 País Vasco;Other problems;5.8
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Total;43,614
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;28.5
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Difficulty finding information about warranties or other legal rights;26.3
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Delays in delivery;61.7
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Final costs higher than those indicated;9.8
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Products or services ordered with defects or different from those ordered;32.7
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Fraud-related issues;12.7
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;15.6
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Foreign sellers who do not fulfill orders in Spain;12.8
People who have had problems purchasing in the last 3 months;National Total;17 Rioja, La;Other problems;8.5
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Total;17,479
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;33.0
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Difficulty finding information about warranties or other legal rights;36.2
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Delays in delivery;93.9
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Final costs higher than those indicated;9.5
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Products or services ordered with defects or different from those ordered;7.2
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Fraud-related issues;9.9
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Difficult claims or compensation or without satisfactory response after the claim;24.6
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Foreign sellers who do not fulfill orders in Spain;3.1
People who have had problems purchasing in the last 3 months;National Total;18 Ceuta;Other problems;29.7
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Total;28,739
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Some problem;100.0
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;20.2
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Difficulty finding information about warranties or other legal rights;41.7
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Delays in delivery;80.4
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Final costs higher than those indicated;12.6
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Products or services ordered with defects or different from those ordered;12.9
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Fraud-related issues;2.7
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Difficult claims or compensation or without satisfactory response after the claim;8.5
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Foreign sellers who do not fulfill orders in Spain;23.8
People who have had problems purchasing in the last 3 months;National Total;19 Melilla;Other problems;12.7