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New Communication and Information Technologies
Survey on ICT and Electronic Commerce use in Companies
Survey on the use of ICT and E-commerce in companies 2020-2021
National results
National results
Companies with 10 or more employees: ICT in companies (first quarter of 2021) by branch of economic activity (except CNAE 56, 64-66 and 95.1) and size of the company
Exchange of information by electronic means within the company
Units:
percentage
Select values to consult
Activity grouping (except CNAE 56, 64-66 and 95.1)
Values that contain
Total Enterprises
1. Total Industry (CNAE 10-39)
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)
1.5. Energy and water (CNAE 35-39)
2. Total Construction (CNAE 41-43)
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)
3.2. Transport and storage (CNAE 49-53)
3.3. Accommodation services (CNAE 55)
3.4. Information and communications (CNAE 58-63)
3.5. Real estate activities (CNAE 68)
3.6. Professional, scientific and technical activities (CNAE 69-75)
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)
Selected:
17
Total:
17
Main variables
Values that contain
E.1 % of enterprises that had ERP tools to share information between different business areas of the company
E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)
E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)
E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)
Selected:
1
Total:
4
Size of the enterprise
Values that contain
Total
From 10 to 49
From 50 to 249
250 or more
Selected:
1
Total:
4
Choose format of the table
Size of the enterprise
Activity grouping (except CNAE 56, 64-66 and 95.1)
Main variables
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Decimals to show:
By default
0
1
2
Notes
1) Percentage of total of enterprises with some software application to manage customer information within the company of the company (CRM tools) The symbol '..' means that the data are not published in compliance with statistical confidentiality The symbol '.' means that no information exists
Total:
0
series
y
0
cells
Source:National Statistics Institute
