Castellano
Electoral Census
Electronic Office
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Living conditions
Survey on Equipment and Use of Information and Communication Technologies in Households
Survey on Equipment and Use of Information and Communication Technologies in Households 2019
National results
Use of ICT products by persons. People from 16 to 74 years old
Use of ICT products by persons. People from 16 to 74 years old
E-commerce
Problems encountered when purchasing through the Internet in the last 12 months socioeconomic characteristics
Units:
Number of persons (aged 16 to 74 years) and horizontal percentages
Select values to consult
Population class
Values that contain
Total persons who have used a computer in the last 12 months
People who have had some problem when purchasing via the Internet in the last 12 months
Selected:
2
Total:
2
Socioeconomic characteristics
Values that contain
Total Persons
Studies completed: Illiterate persons with unfinished primary education
Studies completed: Primary Education
Studies completed: First stage Secondary Education
Studies completed: Second stage Secondary Education
Studies completed: Advanced Vocational Education
Studies completed: University studies and similar
Studies completed: University studies, Master's and similar
Studies completed: University doctorate
Studies completed: Others
Employment situation: Employed economically active persons
Employment situation: Unemployed economically active persons
Employment situation: Inactive population: Students
Employment situation: Inactive population: Household chores
Employment situation: Inactive population: Pensioners
Employment situation: Other employment situation
Professional status (in main job): Worker employed by others
Professional status (in main job): Self-employed or freelance workers
Main occupation: Manual
Main occupation: Non-manual
Main occupation: ICT workers
Main occupation: Other workers
Net household monthly income Less than 900 Euros
Net household monthly income : From 900 to less than 1,600
Net household monthly income : From 1,600 to less than 2,500
Net household monthly income: 2,500 euros or more
Net household monthly income DK/NA
Selected:
1
Total:
27
Problemas compras
Values that contain
Total
Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses
Technical failures on the website during ordering or payment
Difficulty finding information about warranties or other legal rights
Delays in delivery
Final costs higher than those indicated
Products or services ordered with defects or different from those ordered
Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)
Difficult claims or compensation or without satisfactory response after the claim
Foreign sellers who do not fulfill orders in Spain
Other problems
Selected:
1
Total:
11
Choose format of the table
Problemas compras
Population class
Socioeconomic characteristics
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Decimals to show:
By default
0
1
Notes
1) Purchases made for work-related purposes are excluded 2) Employment situation: the figures corresponding to this variables have been obtained through the self-classification of the respondent
Total:
0
series
y
0
cells
Source:National Statistics Institute
