Concept selected: Online shopping (e-commerce)

Definition

Commercial exchange of goods and services carried out through Information and Communications Technologies, usually with the support of standardised platforms and protocols using the Internet. In general, from the perspective of households, this includes all purchases, reservations and orders placed for individual (personal) reasons with any medium (desktop computer, laptop computer, hand-held computer, mobile telephone, etc.), whether done so individually or accompanying other persons.

Source

ICT methodology concepts

Topic

• Domestic and foreign trade
• Information and communication technologies

Statistical operations (links to the Inventory of Statistical Operations)

• 30450 - Survey on Equipment and Use of Information and Communication Technologies in Households

Concepts associated

• CRM (Customer Relationship Management)
• E-commerce (EC)